General Terms and Conditions
Making a purchase on unode50.com is as simple as following these steps:
- Access our products catalogue through the sections that you will find in the navigation menu.
- View the products that interest you. By clicking on a product you can get more information on it (sizes available, details of the article… ).
- To purchase an article add it to your basket. Then you can continue shopping or complete your purchase.
- When processing your purchase a form will appear that you will need to complete, with among other things, the information for delivery of the order and the shipping method that you want.
- Complete the payment details through our secure payment gateway. Select either credit card (Visa, Visa Electron, Mastercard, American Express) Klarna or Paypal.
- The purchase shall be completed successfully and you will receive an email confirmation of your order with all the information. It is important that you keep this confirmation just in case there is any incident, refund or exchange.
SHIPPING INFORMATION
Please keep in mind that orders are normally processed the next business day after purchase. Meaning, orders placed on Fridays will not be processed until Monday. *Except for exceptional occasions such as Christmas and Black Friday.
PLEASE NOTE: Due to weather disruptions, customs clearance and carrier or shipping concerns, deliveries may experience delays of up to two-three business days. Allow for additional shipping time to ensure your order is received by the desired date.
*If this is the case please do not hesitate to contact our customer service team for additional information relevant to the status of your order: [email protected]
DELIVERY METHODS
You can choose home delivery to the address of your choice or collect it in your nearest UNOde50 store.
SHIPPING COSTS & DELIVERY TIME
Standard delivery - 5/7 business days - Free on purchases of 99€ or more
Collect in store - 5/7 business days - free
We remind you that for sales outside the European Union there may be customs duties derived from the importation of the products to the country or region of destination. These expenses must be borne by the consumer.
OUR PACKAGING = OUR PADLOCK BOX
At UNOde50 we like to take care of every detail, which is why all of our orders are presented with our iconic Padlock Box except outlet items.
At UNOde50 there are three payment methods available to our customers, through major credit and debit cards (VISA, MasterCard and American Express), Klarna and through PayPal.
To ensure the security of your purchases and give you the best service we work with all major payment platforms on the Internet.
The payment method will be selected during the checkout process. After completing the payment you will receive an e-mail with order confirmation (we recommend you to look at the spam folder if you do not receive this email).
EXCHANGES
If you want to make an exchange in size, color or item, you must request a return and refund to process a new order.
RETURNS
UNOde50 aims to ensure its customers full satisfaction. We offer you free returns within 30 days* from the delivery date. You can process the return with one of the following options:
Online return
You can manage your return by contacting our customer service team here. We will contact you to arrange collection of the package.
Once the package is received in our warehouse or store, the refund is made using the same payment method used for your purchase. It may take 7 business days for the refund to be validated on your payment method. Please, keep in mind that in the refund we cannot contemplate the shipping costs corresponding to the initial purchase.
It is important that your products are in the same condition as they were delivered, keeping the original instructions, accessories, packaging and labels. Returned items will be carefully inspected.
Online returns must be made in the original package or, failing that, in packaging that does not exceed the following dimensions: 28x20x13 (cm). Otherwise, the following shipping costs will be applied according to the different shipping zones, to be deducted from the total amount of the refund.
Europe:10.00€
NOTE: No returns can be made for on-line orders in physical stores.
Our jewelry is handcrafted with various materials that require a particular type of cleaning. In addition, we invite you to visit our stores once a year to help you perform a free professional cleaning. Below you will find some tips to follow depending on the type of piece:
SILVER PLATED PIECES:
Sterling silver can react by darkening when exposed to the air and light, or in certain cases, by the different types of Ph of the skin. To clean these types of pieces we recommend that this is done by using a soft cloth or with a non-abrasive silver cleaner to prevent damage.
GOLD PLATED PIECES:
For the proper cleaning of these pieces, we recommend you use a soft cotton cloth on a regular basis (weekly) to keep the jewel in good condition. In the event that the piece is very dirty the same cloth can be used with warm water and mild soap, and once the process is finished, dry with a soft dry cloth or paper. Care must be taken with leather and the stones or crystals that the piece may have, because these materials may require another type of care.
LEATHER:
Mild soap or a moisturizing cream, unscented and colorant free, can be used to clean the leather parts of your jewelry.
RESINS:
The use of a soft cloth is recommended to enhance the brightness of the beads and counters on your pieces.
CRYSTALS AND GLASS
Use a soft, slightly damp cloth to clean the parts of crystal or glass.
In the event that your piece has suffered some kind of damage, you have lost a trinket or you need any type of repair, please go to your nearest store with proof of purchase (purchase ticket, gift ticket or invoice) so that we can handle the repair. Please note that we cannot repair damage resulting from misuse by the customer (see our CARE section to learn more of the correct use of our pieces).
You need to go to the same place where you made your purchase so that its repair can be handled. In the event that you live in a different city or country or you made your purchase online, please contact our CUSTOMER SERVICE department (remember that it is mandatory that you have proof of purchase).
All our designs are handmade in Spain and have an extensive guarantee to all countries where this product is distributed. The guarantee is subject to the legal provisions in each country.
The guarantee covers all possible manufacturing defects, but in no case those caused by improper use by the customer (see our CARE SECTION to learn more about the correct use and cleaning of these).
To make this guarantee effective, it will be necessary and obligatory to present a proof of purchase (receipt or invoice).
If you have any questions in this regard, you can contact our customer service through our CONTACT FORM.